Join Our Team

Front Desk

Front Desk Staff

Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Makes a positive first impression on any person utilizing Lindgren Functional Medicine services, whether on the phone or in person.
1. Communicate with patients, doctors, hospitals, and clinical staff.
2. Assist caller with their medical and non-medical concerns and delegate their needs as appropriate.
3. Schedule appointments for patients
4. Provide completed front desk deposits to clinic manager
5. Attend meetings as required and follow the policies of the organization as described in the handbook
6. Some Cash handling and the collection of any payments is required in accordance with Lindgren Functional Medicine Policies and Procedures.
7. Confirm/schedule appointments/respond to patient emails

  
Performance Requirements:
1. Respect the confidentiality of all patients
2. Ability to work with patients of all ages in a courteous and professional manner
3. Must be empathetic, yet, responsive to patient's needs
4. Ability to work independently, as well as, in a team
5. Knowledge of grammar, spelling, and punctuation to type patient information and take appropriate messages
6. Ability to answer the telephone in a pleasant, timely, and helpful manner
7. Ability to speak clearly, concisely, and professionally
8. Ability to read, understand and follow oral and written instruction
9. Ability to establish and maintain effective working relationships with patients, employees, and the public
10. Ability to multi-task in an efficient and effective manner
11. Assertive and self-directed
12. Maintain work area in a neat and orderly manner
 
Education/Experience/Certifications:
1. Experience in customer service in a healthcare setting preferred
2. Medical Terminology course preferred
3. Proficient telephone and computer skills required
 
Non-Essential Duties: Other duties as assigned
 
Typical Working Conditions:
Work is performed in an office environment. Involves continual contact with staff and the public. Possible exposure to communicable diseases.

1. Long sedentary hours
2. Computer time stressful on the eyes
 
Typical Physical Demands:
Requires sitting for long periods of time. Working in an office environment. Some bending and stretching is required. Vision must be correctable to 20/30 and hearing must be in the normal range. Working with occasional stress and the ability to adapt to continuous change is required. Use of telephone and computers are required. Manual dexterity required for use of calculator and computer keyboard.
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire.

Certified/Registered Medical Assistant

Certified/Registered Medical Assistant

Duties include:

• Room patients, obtain brief patient history, complaint, and document pertinent information
• Perform vital signs and other department-specific screenings as applicable
• Facilitate/perform lab and diagnostic testing per provider order
• Assist with office procedures as directed (may include but not limited to: injections, phlebotomy, Pellet procedure, etc.)
• Provide telephone advice to patients as directed
• Communicate with providers regarding patient calls
• Call in prescription refills as directed
• Communicate with hospitals and other offices as directed by the providers
• Complete referral forms, and make referral appointments
• Act as a liaison for physicians
• Use of electronic medical record (EMR) (may include but not limited to: documentation, referrals, scheduling, order entry, etc)

Performance Requirements:

• Ability to work in a fast-paced environment
• Must display excellent teamwork
• Ability to work under stressful or emergency situations with high concentration and energy level
• Must possess logical thinking skills to effectively solve problems

Education/Experience/Certifications:

• CMA/RMA with current Wisconsin license and Medical Assistant experience
• Current CPR certification
• Excellent communication skills
• Proficiency in the use of computer, phone, and office equipment
• If holds other licenses that supersede CMA/RMA license may practice to the highest level of licensure with the approval of Quality Resources in writing. Approval to be kept on file with department supervisor. Employee must maintain licensure to continue working at higher level of service.

Non-Essential Duties: Other duties as assigned within scope of practice

Typical Working Conditions: Combination of medical office and exam/procedure room settings. Possible exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment.

Typical Physical Demands:

• Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Involves standing and walking.
• Occasionally lifts and carries items weighing up to 50 pounds as needed for patient transfer (with assistance or other staff). Sometimes has to wheelchair patients with a force of up to 70lbs. Must be able to lift up to 30 pounds of supplies.
• Requires visual acuity correctable to 20/30, normal color perception and hearing within normal range.
• Requires exposure to bodily fluids.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire.